Recruitment

Doing the right thing is what we aim to do at Hodge.

We are a financial services business focused on the retail savings, commercial lending and retirement markets. The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas, owns 79% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

Our benefits package includes:

  • Generous pension scheme
  • Annual bonus
  • Private medical insurance
  • Life assurance
  • 25 days holiday per annum, plus an extra day off at Christmas
  • Various flexible options: childcare vouchers, cycle scheme, season ticket loans
  • Regular sports and social events
  • Use of gym and spa facilities
  • Weekly fruit delivery
  • Local discounts – coffee shops, restaurants, bars
  • Prestigious offices in city centre location

Current Vacancies

Customer Service Administrator Salary: From £16,500 per annum + benefits

Hodge Lifetime’s customer service team deals with all in-bound telephone calls from clients and financial advisers, across the range of annuity and equity release products offered by the company.

Working as a member of that team, you will demonstrate a genuine passion for delivering excellent customer service.

Your main responsibilities will be:

  • To provide a quality “first point of contact” to all potential and existing customers.
  • Deal with a variety of enquiries in a courteous, professional and knowledgeable manner.
  • To undertake relevant administrative duties as and when required – including outbound calls to request/clarify information.
  • To keep accurate file notes of calls received, producing quotations and other relevant documents in accordance with company procedures, and handling email enquiries.

This role requires strong customer service skills and the ability to communicate effectively, both verbally and in writing. We are looking for someone who demonstrates a confident and friendly approach, and can remain patient and calm under pressure.

The preferred candidate will have recent experience of working in a similar customer services role within the financial services sector. A minimum of 5 GCSEs grade A-C (including English and Maths), is essential.

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Property Administrator Salary: From £16,000 per annum (dependent on experience)

Hodge Lifetime’s property team is responsible for the division’s property-related risk, which includes underwriting lending applications, monitoring of the property portfolio, resolution of problem cases and managing property sales.

We are currently looking for a motivated individual to join our property team, assisting with the smooth and efficient running of the department by providing proactive administrative support.

Your day to day duties will include:

  • Undertaking property administration of new business and top up applications, existing plans, property inspections and mortgage redemption cases, in accordance with company procedures;
  • Providing administration support for Property Sales regarding notifications, marketing, sales and completions, including preparing initial files for properties for sale, undertaking preliminary market research and maintaining records for each in-progress sale;
  • Liaising by telephone and email with customers or their representatives (financial advisors, executors/estates of deceased clients, relatives etc.) and relevant third parties (valuers, estate agents and solicitors etc.), ensuring service levels are met;
  • Producing weekly and monthly management information in a timely and efficient manner;
  • Keeping the departmental workflow systems up to date, scanning documents and recording the completion of each new piece of work promptly.

The successful candidate must have excellent communication skills, be self-motivated and able to manage their time effectively. With proven administration experience, you will demonstrate strong organisational skills, an eye for detail and the ability to work well as part of a team.

Ideally, we are looking for either:

  1. Relevant administration experience within banking or financial services; and/or
  2. Knowledge and understanding of property administration.

This is a fantastic opportunity for an ambitious individual and a fast learner, with the ability to become a subject matter expert and potential for the role to develop over time.

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Actuarial Analyst £Competitive (dependant on experience) + benefits

Hodge is a privately owned group making life better for our customers, colleagues and communities by providing specialist lending, savings and retirement solutions in a manner which is fair, friendly and personal.

Our vision is to be a widely recognised trusted partner for brilliant financial services tailored to delight our customers.

As part of an ambitious growth-led plan, the company wishes to recruit a senior student to help to drive forward the growth of the internal actuarial function. The role will report to the Financial Reporting Actuary and will involve many areas of actuarial work including valuation and pricing.

The successful candidate must have proven actuarial experience in a life company or consultancy and be prepared to build systems and processes.

Your key responsibilities will include:

  • Regulatory and financial reporting;
  • Regular valuation and company performance;
  • Prophet development;
  • ORSA and risk analysis;
  • ALM, investment management and treasury;
  • Capital planning and management;
  • Tax and tax planning;
  • Product pricing and design;

Candidates should have a proactive, success-driven attitude and be looking to add genuine value to the organisation. You will have strong analytical and communication skills, and be expected to play a key role in the actuarial team from day one.

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Mortgage Credit Risk Manager Salary: £Competitive (dependent on experience) + benefits

The successful candidate will be responsible for managing all aspects of borrower-related credit risk on Hodge Lifetime's mortgage portfolios. They will also manage the relationships with third party providers to the Underwriting function.

Key responsibilities will include:

  • Developing and maintaining the Credit Policy on behalf of Hodge Lifetime.
  • Reviewing and monitoring underwriting decisions made and reflect any lessons learned into the policy.
  • Liaising with the Underwriting Team Leader to develop and implement appropriate credit underwriting processes, to ensure that credit assessment criteria are evaluated and measured on a consistent and accurate basis.
  • Producing meaningful management information for presentation and review at the Retail Credit Committee.
  • Approving complex cases which have been escalated by the Underwriting team. Recommending out-of-policy cases to the Managing Director.

You must be able to demonstrate an understanding of the residential mortgage market and have relevant underwriting experience, ideally including a contribution to setting credit policy and underwriting guidelines.

Experience of collections and recoveries processes would be advantageous. Also experience of lifetime mortgages is desirable, but not essential.

Candidates should have a proactive, success-driven attitude and be looking to add genuine value to the organisation.

You will have strong analytical and communication skills, and hold an appropriate professional qualification (CeMAP or equivalent). We will consider candidates seeking to take their first step into a managerial role as part of their personal development.

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Building Surveyor Salary: £28,000 - £32,000 (dependent on experience) + company car

Hodge Lifetime’s Property Team is responsible for the division’s property-related risk which includes underwriting lending applications, monitoring of the property portfolio, resolution of problem cases and managing property sales.

We are currently looking for a Building Surveyor with residential property experience and a proven understanding of the housing market, to join our team. The vacancy is primarily field-based covering a wide geographical area across the UK. A full and clean UK driving licence is therefore essential.

Key responsibilities will include:

  • Carrying out various property condition surveys/inspections to identify any defects or maintenance requirements;
  • Recording inspection findings, escalating any problems or issues identified to the Property Manager for consideration;
  • Liaising by telephone, email and face-to-face with customers or their representatives (executors/estates of deceased clients, relatives etc.) and relevant third parties (valuers, estate agents etc.), ensuring service levels are met.

This is a technical role and requires the post holder to have excellent residential property/construction knowledge to be able to conduct inspections in a methodical and structured way, with an eye for detail. You will be expected to demonstrate a familiarity with relevant rules and standards, as well as the ability to apply basic inspection techniques to identify common potential defects and understand the related implications.

Ideally, we are looking for a competent inspector/building surveyor with existing knowledge of residential housing from a background in either:

  1. a similar property-related role within financial services;
  2. local authority/housing association;
  3. building consultants/surveying firms.

You will have strong organisational skills, be self-motivated and able to manage your time effectively. In addition, excellent communication and the ability to be tactful in sensitive situations are important skills for this role.

A relevant degree or equivalent professional qualification in Building/Surveying is essential. The successful candidate will be encouraged to continue with their professional development. Financial support and study leave may be available.

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